Privacy Policy

GreenBackend.com  |  A Brand of Ahmad Naser Turnkey Solutions LLC  |  Last Modified: April 2025

1. Who We Are

GreenBackend.com is a brand and operating unit of Ahmad Naser Turnkey Solutions LLC, providing cloud-based solutions including web hosting, domain name registration, development services, and educational technology products to businesses, individuals, non-profit organizations, and others worldwide.

Ahmad Naser Turnkey Solutions LLC operates a portfolio of technology and education brands, including GreenBackend.com (web hosting, development, and infrastructure) and AnbilArabi.com (Arabic-language programming education). The parent company holds overall legal and operational responsibility for the Services provided under the GreenBackend name.

For all privacy-related inquiries, you may contact us using the details in Section 13 of this Policy.

2. Information Collected

We collect the following categories of information to provide you with our products and services, and for the purposes described in this Policy. Information may be collected via automated means (such as cookies and communication profiles) as well as directly from you.

Personal Information

The personal information we collect depends on the type of service, support, or sales inquiry, and may include:

• Full name, postal address, telephone number, and email address
• Dates, types, and history of services provided
• Payment history, manner of payment, payment amounts, and dates of payment
• Domain name(s) registered through our platform
• Credit card or other payment information (used solely for billing purposes and forwarded securely to your payment provider where applicable)
• Government-issued identification where required for verification on certain orders (e.g., dedicated server purchases)

Log Files and Technical Data

We automatically collect certain technical information when you access our Services, including IP addresses, browser type, operating system, referring URLs, pages visited, and timestamps. This data is used to analyze trends, administer our servers, monitor access, and gather aggregate demographic information. IP addresses are not routinely linked to personally identifiable information, though such a link may occur as a normal function of IP address logging.

Customer Survey Data

We may periodically conduct voluntary customer surveys. Participation is entirely optional. Any personal information provided in surveys will remain confidential, even if the survey is conducted by a third-party provider on our behalf.

Social Media Features

Our website may include social media features (such as Facebook “Like” or share buttons). These features may collect your IP address, the page you are visiting, and may set a cookie to function properly. Your interactions with these features are governed by the privacy policy of the respective social media platform — not by this Policy.

Third-Party Hosted Websites

This Privacy Policy does not apply to data or personal information submitted to or collected by third-party websites hosted on GreenBackend’s infrastructure, or to domain names registered by GreenBackend on your behalf. Those websites and domains are not owned or controlled by GreenBackend. You should independently review the privacy policies of any third-party websites before submitting personal data to them.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, remember your preferences, and analyze usage patterns. A cookie is a small text file stored in your browser that allows our website to recognize your session or account.

We may also use pixel tags and cookies within marketing emails to measure advertising effectiveness and personalize communications. We may use third-party email service providers for this purpose.

4. Information Use

The information we collect is used for the following purposes:

• Service Delivery: To provision, manage, and support the products and services you purchase.
• Billing: To process payments and manage invoicing.
• Account Management: To maintain your account, verify identity, and communicate important account-related notices.
• Marketing Communications: To send our newsletter, product updates, or offers that may interest you. You may opt out at any time (see Section 6).
• Service Improvement: To analyze usage patterns, conduct surveys, and improve our platform and customer experience.
• Aggregate Reporting: To generate non-identifying, aggregated profiles for advertising and business intelligence purposes. This data cannot be used to identify any individual.
• Security & Fraud Prevention: To detect, investigate, and prevent unauthorized access, fraud, and abuse of our services.
• Legal Compliance: To meet applicable legal, regulatory, or contractual obligations.

5. Disclosing Information

Partners, Sponsors, and Corporate Family

Some of our products or services are offered in conjunction with partners, sponsors, or other brands within the Ahmad Naser Turnkey Solutions LLC corporate family. We may share your information with these parties solely to deliver the relevant product or service. We only share information with third parties who agree to maintain confidentiality and use it solely for the agreed purpose.

Service Providers

We may transfer your personal information to trusted third-party service providers who assist in operating our business — for example, payment processors, survey platforms, or email delivery services. These providers are given only the information necessary to perform their functions and are not authorized to use it for any other purpose. Service providers may process your data in the United States, United Kingdom, Lithuania (EU), or other jurisdictions.

Online Advertising

We do not share personally identifiable information about individual customers with advertisers. We may share aggregated, non-identifying data with advertisers to deliver targeted advertising based on general audience characteristics (e.g., age range or general interest). No individual is identifiable from this data.

Domain Registration (WHOIS)

In certain jurisdictions, and pursuant to ICANN rules, domain registration contact information (“WHOIS data”) must be made publicly available through WHOIS lookup databases. This data includes registrant name, contact information, name servers, and registration/expiry dates. GreenBackend does not control how third parties use publicly accessible WHOIS data. ICANN may also require us to provide bulk WHOIS access to qualifying third parties. Individual registrants may opt out of bulk access via their account management panel; however, businesses and organizations cannot opt out under current ICANN rules. We may also deposit domain registration data with a third-party escrow provider as required by ICANN.

Legal Disclosure

We may access, preserve, and disclose your information to law enforcement agencies, governmental entities, or other parties if we believe in good faith that such disclosure is required by law or is necessary to:

• Respond to subpoenas, court orders, or other legal processes;
• Establish, exercise, or defend GreenBackend’s legal rights;
• Investigate or prevent suspected fraud, abuse, or illegal activity;
• Prevent death or serious physical harm to any person;
• Investigate violations of this Agreement or our Terms of Service.

6. Your Options and Rights

Correcting or Updating Personal Information

If your personal information changes, or if you wish to correct inaccurate data, you can update your details via our billing portal at https://cp.greenbackend.com or by contacting us at info@greenbackend.com.

Opt Out of Marketing

By default, customers receive invoices, system notifications, newsletters, and promotional mailings. You may opt out of newsletters and marketing emails at any time using the unsubscribe link in any promotional email. Please note that you cannot opt out of transactional or account-critical system notifications.

Public Forums

Any information you post in public areas of our websites or the internet becomes publicly accessible. Exercise caution when sharing personal information in these areas. To request removal of personal information from our community forums or testimonials, contact us at info@greenbackend.com. In some cases, we may be unable to remove certain information, and we will explain why if that is the case.

GDPR Rights (EU/EEA Residents)

If you are located in the European Economic Area, you may have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing of, or port your personal data, and the right to object to processing. To exercise any of these rights, contact us at info@greenbackend.com. We will respond within the legally required timeframe.

7. Data Security

GreenBackend uses industry-standard technical, physical, and managerial security measures to protect your personal information from loss, misuse, alteration, or unauthorized disclosure. Our security measures include:

• SSL/TLS encryption for all sensitive data transmissions
• Secure server environments with access controls
• Regular security audits and monitoring
• Staff training on data handling and privacy obligations
• PCI-compliant payment processing for financial data

8. Data Hosting and International Transfers

The information that GreenBackend collects in connection with the Services is hosted on servers located in the following jurisdictions:

• United States (US)
• United Kingdom (UK)
• Lithuania (EU)

Data may also be processed or accessed by us or our service providers outside of the European Economic Area (EEA). By using the Services, you freely and expressly consent to the export and processing of your information in these jurisdictions. If you are located in the EEA, please note that data transferred to the US or UK is subject to applicable data transfer mechanisms including Standard Contractual Clauses where required.

9. Children

Our Services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that personal information from a child under 13 has been inadvertently collected, we will use all reasonable efforts to delete such information from our records promptly. If you believe a child has provided us with personal information, please contact us at info@greenbackend.com.

10. Reseller Relationships

The following additional terms apply to Reseller relationships only, in addition to all terms above.

Data Collected Through Resellers

GreenBackend may collect personal information under the direction of our Resellers. We have no direct relationship with the individuals whose personal data is provided, processed, or obtained by Resellers. Individuals seeking access to, or wishing to correct, amend, or delete their data should direct their request to the Reseller acting as the data controller. If a Reseller requests that GreenBackend remove data, we will action that request within thirty (30) business days.

Reseller Customer Opt-Out

If you are a customer of one of our Resellers and no longer wish to be contacted by that Reseller, please contact the Reseller directly. GreenBackend does not control reseller-to-customer communications.

11. Data Retention

We retain personal data for as long as necessary to provide the Services and fulfill the purposes described in this Policy. Specifically:

• Active accounts: Data is retained for the duration of the service relationship.
• Closed or cancelled accounts: Data may be retained for a reasonable period as required to comply with legal obligations, resolve disputes, enforce agreements, and maintain financial records.
• Reseller data: Retained for as long as needed under the reseller agreement, and as required by applicable law.
• Backup data: Subject to the backup retention policies described in our Terms of Service (one week for complimentary shared hosting backups; as defined for Timeline Backup Pro subscribers).

When data is no longer required, it is securely deleted or anonymized in accordance with applicable data protection laws.

12. Changes to this Policy

We reserve the right to revise, amend, or modify this Privacy Policy at any time. If we plan to materially change how we use previously collected personal information, we will provide you with advance notice before the change takes effect and an opportunity to opt out where applicable. We encourage you to review this page periodically for the most current information on our privacy practices. The date of the most recent revision is always displayed at the top of this page.

13. Contacting Us

If you have any concerns, questions, or requests regarding this Privacy Policy or our handling of your personal data, please contact us through any of the following channels:

This Privacy Policy was last modified: April 2025  |  GreenBackend.com  |  A Brand of Ahmad Naser Turnkey Solutions LLC  |  info@greenbackend.com